The Honorable Minister of Energy Ambassador Henry Macauley on Monday April 10th 2017, at the Electricity Distribution and Supply Authority (EDSA) office, Falcon Bridge in Freetown has officially launched the EDSA Call Center for customers across the country to make enquiries and complaints easily.
The Honorable Minister of Energy whilst launching the Call Center said that he is delighted that the Energy Ministry is making progress and that the EDSA Call Center will help in addressing the barriers that customers some time face in reaching the appropriate authorities in the Energy Sector. He added that the EDSA Call Center is a modern one and customers can easily reached out to the appropriate authorities by various means such as WhatsApp, Facebook and via mobile phone and their concerns can be quickly addressed.
The Honourable Minister however went on that members of the public should not misuse the facilities of the Call Center by making vexatious complaints against someone just in the name of bringing the reputation of the particular individual. He therefore urged those that may want to indulge in such manner not to do so as the authorities in the Energy Sector will greatly frown at that and institute actions where necessary. He added that any time a complaint or concern is raised by members of the public they will thoroughly investigate the matter and make appropriate recommendations for actions to be taken.
According to the Commercial Distributor of the EDSA, Charles Ibrahim said that the total complaints they have received so far is two hundred and eleven (211) and they have completed in addressing one hundred and ninety seven (197) complaints and they are currently investigating fourteen complaints that were made by members of the public. He went on to say that the Call Center operating in Freetown can be reached from all the provinces and they can be reached even through the social media. He added that they have a complaints mechanism through by which they treat all individuals’ complaints anonymous as they are greatly working to protect the identity of customer’s complaints. He urged members of the public to feel free to even come to the office and make their complaints about any wrong doings that are taken place at their different communities that has the propensity to alter or prevent people from having the electricity provided by the Electricity Distribution and Supply Authority (EDSA).
The Director General of EDSA Professor Kabineh Kamara said that the launching of the Call Center is a milestone in the history of company and the energy sector in the country. He added that the public should not hesitate to make their complaints or concern known to the authorities in the energy sector. He assured the public that they will do all within their powers to bring more facilities to their customers.
In another development, the Minister of Energy Henry Macauley at the Lumley, Aberdeen axis at a well-attended ceremony officially launched the project that gears towards the Rehabilitation and Expansion of Electricity Supply to unreserved communities in Freetown so as to strengthen the rates of electricity supply at the Lumley, Aberdeen beach areas in Freetown.
Whilst launching the project the Honorable Minister of Energy Henry Macauley said that when he was appointed by President Ernest Bai Koroma he was instructed by His Excellency to put electricity in the entire country. He added that the rapid development in the energy sector is geared towards answering to the call of President Ernest Bai Koroma because without electricity the economy will not grow. He went on to say that over thirty years, there was no electricity at the beaches in Freetown and the project in the not too distance time will fully enhance the supply of electricity at the beaches and he officially handed over the project to the Ghanaian contractor working for the Electricity Ventures Limited.
The Ghanaian Contractor Ing Isaac Teteh assured all present at the ceremony that in good faith they will start the work in two day time after the launching of the project. He added that his men are determined to work tirelessly to accomplish the work soon and he asked owners of hotels and other business people to cooperate with them as they may have to use their premises during the work.
The Minister of Tourism Sidi Yayah Tunis said that they are very delighted because his ministry largely depends on the private sector to succeed and one ways by which the private sectors can succeed is by the provision of adequate electricity. He added that one of the major challenges that confronted the hotels management is electricity supply and he thanked the Honorable Minister of Energy for responding to their needs as for far too long they have been yearning for the supply of electricity at the beaches. He went on to say that he is greatly pleased with the recent development that the Energy Ministry have already kick start at the beaches because it is in line with President Ernest Bai Koroma agenda for sustainable development in the country and it falls within the Touristic activities in the country as it will help to attract tourist to come to the country.
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Newspaper in Freetown, Sierra Leone.